Last updated: September 28, 2025
1. Introduction
At Pépinière Ramures, protecting personal information is a priority. This policy explains how we collect, use, disclose, and protect your personal information, in accordance with Québec’s Law 25.
2. Company Information
Pépinière Ramures
2031 rang St-Olivier, Shawinigan (St-Jean-des-Piles), QC, G0X 2V0
Email: info@ramures.co
Phone: (819) 489-1301
3. Information Collected
We may collect the following information:
- First and last name, email address, phone number, mailing address.
- Transaction and payment information.
- Browsing data (via Google Analytics: IP address, device type, pages visited, etc.).
4. Use of Information
The information collected is used to:
- Process and manage your orders.
- Respond to your service and support requests.
- Improve our services, website, and customer experience.
- Carry out statistical analysis (via Google Analytics).
- Comply with our legal and tax obligations.
5. Sharing of Information
We only share your information with:
- Stripe, for secure payment processing.
- Google Analytics, for traffic analysis.
- Our internal partners strictly necessary for managing our services.
No information is ever sold to third parties.
6. Data Retention
Personal information is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
7. Security
We apply reasonable technical and organizational security measures to protect your information against loss, theft, or unauthorized access.
8. Your Rights
In accordance with Law 25, you have the right to:
- Access your personal information.
- Request corrections.
- Withdraw your consent at any time.
- Request the deletion of your information, subject to our legal obligations.
To exercise your rights, you may contact us at info@ramures.co.
9. Privacy Officer
The Privacy Officer at Ramures is:
Gabriel Barbe
Email: info@ramures.co
Phone: (819) 489-1301
10. Policy Updates
This policy may be amended as needed to reflect changes in our practices or legal obligations. Any updates will be published on this page along with the revision date.
